Support

We usually answer within one working day.

Email support

Please include your phone model and what happened. Your user ID (Settings › Account & privacy) helps us find your account.

Subscription

• Free trial: 7 days, once per Apple or Google account. You're charged only when the trial ends, unless you cancel at least 24 hours before.
• Cancel or turn off auto-renew: RepDawn › Settings › Subscription › Manage, or iPhone Settings › your name › Subscriptions. On Android: Google Play › Payments & subscriptions. You keep access until the end of the period you paid for.
• Restore purchases (new or reset phone): open RepDawn and tap Restore purchases on the first screen or in Settings.
• Refunds are handled by the store: reportaproblem.apple.com (Apple) or Google Play › Order history.

Alarms

• Allow RepDawn's Alarms permission (iPhone Settings › RepDawn) so it rings with the app closed, on silent and in a Focus.
• Keep notifications on for the follow-up check and the "your alarm is still on" reminders.
• If you stop the alarm without exercising, it rings again after the time set in Settings › Ring again after.
• If you leave the app halfway through your reps, RepDawn remembers the count: open it again to finish.

Camera counting

Where the phone goes depends on the exercise (each one shows it in the app too):

• On the floor, side-on to you, about 1.5–2 m away: push-ups, knee push-ups, sit-ups.
• Upright, side-on to you, a few steps back: wall push-ups, chair squats, lunges.
• Upright, facing you, a few steps back: squats, jumping jacks, high knees.

1. Make sure your whole body is in the frame (the app tells you which part it can't see) and the room is lit.
2. Do full movements: a rep counts when you go all the way down and back up. Half reps don't count.
3. Try Settings › Test your setup to practise before tomorrow morning.

Video is analysed on your phone only. Nothing is recorded or uploaded.

Wake-up buddies

• Stats › Wake-up buddies › Invite a buddy, and send the code to a friend (codes last 7 days).
• You both see who is up today, at what time, how many reps, and each other's streak. Nothing else is shared.
• Remove a buddy any time from the same screen; from then on neither of you sees the other.

Apple Health and widgets

• Apple Health: Settings › Save to Apple Health, then allow RepDawn. Each morning workout is saved as strength training. RepDawn never reads your health data. Turn it off in the Health app › Sharing › Apps › RepDawn.
• Widgets: touch and hold your Home Screen or Lock Screen › Edit › Add widget › RepDawn, to see your next alarm and streak.

Your data

• Delete my data: Settings › Account & privacy › Delete my data (alarms, history and usage data).
• Delete my account: Settings › Account & privacy › Delete my account. Deleting the account does not cancel a store subscription; cancel it in your Apple or Google account too.
• Read the Privacy Policy and Terms of Use.